Frequently Asked Questions
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VoIP
A PBX (Private Branch eXchange) is a telephone system that manages all calls for a business. It allows for extensions, multiple voicemails, auto attendants, and many features that are typically used by businesses.
Voice over IP is the technology that allows calls to be made over the internet or a network instead of a traditional telephone line. It converts your voice into digital signals, sends them over the internet, and converts them back to audio at the recipient’s end. This has also allowed PBX phone systems to work from mobile and desktop apps, in addition to desk phones.
That depends on how much you use your Internet for your business. We have many businesses with low Internet needs running VoIP on DSL. More important than the speed is the quality of your internet. Quality can be measured by looking at the Latency and Jitter values on most speed tests online. A good one is found here, which also gives you a Quality score for your test. https://www.fusionconnect.com/speed-test-plus
Or use our Network Performance and Assessment Tool which goes a little more into VoIP specific testing.  https://npat.cozzmic.ca/ This is a little more complicated and requires a plugin, so we created a guide here: https://support.cozzmic.com/portal/en/kb/articles/npat
You can actually get started with no new hardware. Since the server we use is online, there is no server to install. You can use a Soft Phone app on your computer or smart phone which keeps business and personal calls separate. If you want a physical phone, we can supply desk phones and cordless phones as well.
- Voicemail to email. Most customers love being able to receive their voicemail in their email so they can check it from anywhere, and save or forward it as needed.
- Soft Phones allow staff to make and receive calls as the business from
anywhere. This presents a single phone number to the customer instead of
multiple cell phone numbers. - Ring Groups that can call cell phones as well as the desk phone so customers
can reach you where ever you are. - Linking multiple locations so staff in one location can call or transfer calls to someone in another location as an extension.
- Simple to use. We manage the system for you, but there is an online portal that allows managing your phone or the entire system on your own, from anywhere using a browser.
- Scalability. The number of phones on your system can be increased or decreased without expensive server hardware upgrades.
Not necessarily. If you own the phones, then we can usually reprogram them for our system. Some vendors lock their phones to their system but we’ll let you know if we can modify the phones before you sign anything.
Nope. VoIP can assign as many lines as you need to your main phone number. Rollover numbers were only needed due to limitations of the analog phone infrastructure.
The main reason is customer support. We show up on site to do installations and training. We also like to get to know the company so we can design the system in a way that makes the most sense for how you run your business. We’ll also make suggestions on how to make things better. And if you need help later, we’ll be there to help solve problems, redesign the system as the business changes, and still show up on site if you want us there. No additional cost to a higher level of support.